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frequently asked questions
 

 

I'M UNSURE WHICH BOX MY BRIDE WILL LIKE, HOW DO I CHOOSE?

If you are gifting a White Wedding Box and are unsure on the theme of their dream wedding, we are more than happy to create a mixed White Wedding Box, including products from each of the seven themes, for a more open choice and mix of ideas for the bride-to-be.

If you would like more information about this option please contact us: samantha@whiteweddingbox.co.uk 

 

WHAT DO I GET WITHIN MY WWB?

Within your keepsake White Wedding Box you will receive a stunning WWB-branded notebook, save the date ideas, stationery suites, confetti samples, unique wedding favours, wax seal inspiration and (for a little pampering) a few beauty products.

However, the 'Original' box does include a few extras which are stated in the product description.

 

HOW DO I PURCHASE A PRODUCT WITHIN THE BOX?

All products included in each White Wedding Box are handpicked by us and come from independent businesses in the UK. If you would like to purchase any of the product/s for your big day, all supplier information can be found in the brochure inside your box.

 

IS THERE A GIFT WRAP OPTION?

All boxes are delivered gift wrapped as standard. If you are gifting a White Wedding Box, and would like to add a personal touch, simply click the 'gift message' option at checkout and submit your message for a handwritten postcard inside.

 

HOW BIG IS THE BOX?

Each White Wedding Box is: 280 x 220 x 110mm. When packaged for delivery these dimensions increase to: 300 x 235 x 122mm.

 

IS A RECEIPT INCLUDED?

Generally the receipt of the WWB will not be included in the box, as many of our customers are buying a White Wedding Box as a gift. A receipt will be sent to your email address once purchased. If you do not receive this email, then please contact us: samantha@whiteweddingbox.co.uk

 

WHEN WILL MY BOX BE DELIVERED?

All White Wedding Boxes are carefully gift wrapped with an optional free gift message available at checkout. 

For all information on UK and International shipping information, please click here.

 

 

I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?

All orders are tracked, therefore you can follow your boxes journey to ensure you receive it.

 

DO YOU DELIVER INTERNATIONALLY?

Delivery is available to countries within the UK, Ireland, Europe, USA, Canada and Australia. If you would like to purchase a White Wedding Box and your country is not listed at checkout, please contact us: samantha@whiteweddingbox.co.uk and will do our very best to deliver to you.

 

CAN I RETURN MY BOX IF I CHANGE THE THEME OF MY WEDDING?

For exchanges or returns please click here.

 

MY BOX IS DAMAGED CAN I RETURN IT FOR ANOTHER?

If you receive your box and it (or any of its contents) have been damaged, please contact us: samantha@whiteweddingbox.co.uk. We will require your order reference number and proof of damage.

 

HOW CAN I BECOME A WWB SUPPLIER?

If you think your business has the perfect product/s for White Wedding Box, then we would love to hear from you. Whether it’s stationery, confetti, wedding favours or something a little different, get in touch. Simply fill in the form on our supplier page.

Becoming a supplier of WWB will enable your company to reach a wider audience alongside other successful wedding suppliers in the UK. We get your product/s into the bride’s hands. White Wedding Box is an additional advertising platform for your business that will increase brand and product awareness. All suppliers benefit from WWB marketing, extra social media exposure and additional photography of their products.

 

CAN I PURCHASE THE PRODUCTS FROM WWB?

Only the 'White Wedding Box' collection can be purchased from the site. Each product within our boxes has been carefully sourced from an independent. Once you have your WWB, any product/s you desire for your big day can be purchased straight from the supplier. All product and supplier information is clearly outlined in the brochure which can be found inside your box.

 

DO YOU HAVE A SHOP?

We are an ecommerce business, therefore our collection is only available on our website.